Shipping information

Common Carrier:

Most orders will ship via a common carrier like FedEx. This method is designated for large orders shipped factory direct from our facility. Orders will deliver via a box semi truck. The product will require to be unloaded with a lift gate, fork lift, dock, or hand unload if a fork lift or dock is unavailable. Ample room for the truck to maneuver is required for residential deliveries.

Common carriers are more economical to ship to a business or commercial address versus a residential address. Residential deliveries means to your driveway or roadside depending on access. In high traffic areas, the carrier will contact you to coordinate a safe delivery location.

Once the product leaves Sustainable Lumber Company, it is the carriers responsibility to deliver the product undamaged. In the unlikely event that damage does occur during shipment we recommend that you reject the order and contact us immediately. Make sure the driver notes on his delivery receipt that you are rejecting due to a damaged or incorrect shipment.

If damages are found after the driver leaves, take detailed clear pictures and notify Sustainable Lumber Company immediately by phone or email.

Ground delivery:

Small orders will be shipped via UPS or FedEx Ground. This method is designated for small boxed orders shipped factory direct from our facility. The product will be hand delivered to your home or workplace by the driver. Ground shipments are more economical to ship to a business or commercial address versus a residential address.

Once the product leaves Sustainable Lumber Company, it is the carriers responsibility to deliver the product undamaged. In the unlikely event that damage does occur during shipment we recommend that you contact us immediately. If the product or box is damaged, take detailed clear pictures and notify Sustainable Lumber Company immediately by phone or email.

Local delivery and customer pick up:

Local orders will deliver to your project via Sustainable Lumber Company on a flat bed trailer, customer pick up is also available from one of our locations. Local orders delivered via flat bed trailer are required to be hand unloaded by the customer, or unloaded by customer forklift if available. Ample room for the truck to maneuver is required for residential deliveries.